FAQ | Massage Heights Canada

Frequently Asked Questions - COVID-19

 

Dear Valued Massage Heights Guests,

The Alberta Government announced that the requirement of a referral or prescription for massage therapy will be lifted effective Monday January 18th. That means that as of Monday, we are happy to welcome you back into our safe, clean environment for your next treatment – no prescription or referral needed! Please know it is by appointment only; no walk-ins are permitted as per Alberta Government Guidelines.

We encourage you to book your upcoming appointment online, or by calling your home retreat on Monday January 18th. Please note the phones will be unattended until Monday at 9am. If you wish to reserve your appointment right away, please use the link below to book online.

Your safety continues to be our top priority, we will continue our strict cleaning and disinfecting protocols that were in place before the temporary shut down. All Team Members conduct self-assessments before entering the workplace to ensure there is no symptoms of sickness and all treatment rooms are sanitized before and after each appointment and all common areas are regularly cleaned.

We cannot wait to see you!

Massage Heights Alberta

1With Massage Heights re-opening, how can I schedule a massage?

Massage Heights is re-opening all 10 retreats on Monday, January 18th, 2021. On this date, all retreats will once again be able to answer phone calls directly, respond to guest requests via text message, and be able to return emails directly from the retreat. We cant wait to see you, please give us a call Monday and we would love to book your much needed massage session!

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2Do I still need a referral letter in order to receive or book a massage?

Starting January 18th 2021, referral notices for massage therapy are no longer required. For the dates prior to January 18th, 2021 a referral letter is still required. 

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3Online Booking Update

Online booking will be available for all 10 Massage Heights retreats starting Monday January 18th, 2021. 

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4With Massage Heights retreats opening, what happens to my program?

No program payment will take place for the month of January. All Massage Heights programs payments will begin as scheduled starting February 1st, 2021. Communications are being sent to all program holders by both text and email, or guest's may communicate with their home retreat directly starting January 18th, 2021. 

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5What if I want to cancel my program with Massage Heights?

All cancellations that have been submitted prior to December 8th, 2020 will be processed. All requests issued to the retreat after this December 8th, 2020 date will not be processed. (Cancellation requests can be submitted upon re-opening of all Massage Heights retreats, this re-opening date is currently set for Monday January 18th, 2021).

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6When will my program be re-activated?

Massage Heights will re-ativate all programs on January 18th, 2021. (This does not mean program payments will resume on this day, February 1st, 2021 program payments will resume as scheduled).

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7If I have credits on file that will expire while locations are closed, what happens?

All massage therapy credits that are set to expire during the closure period of Massage Heights will be extended the equivelant time of the closure.

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8If I have an appointment scheduled while Massage Heights is closed, what happens?

All appointments scheduled while Massage Heights is closed will be automatically removed from the appointment book free of charge. Updates on booking a therapy session upon re-opening can be done by visiting the MassageHeights.ca website.  

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9I have other questions not related to a program cancellation, who can I contact?

Please reach out via email to contact@massageheights.ca for all other inquiries. This email will be checked periodically throughout the closure.

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