Please see below for a list of frequently asked questions - we have been updating the questions during our temporary closure. Please feel free to contact us if you have any additional questions.
Frequently Asked Questions - COVID-19
Massage Heights is temporaily closed for the safety of our guests and employees. All payments will continue to process and credits will be added to your account available for use when we are open. If you wish to freeze your program, please reach out to firstname.lastname@example.org with your name, phone number and home location. All revenue collected through membership payments is being offered in the form of interest free loans to our employees to help anyone in need during this time. Please see our Letter to Guests for more infomration.
Email is the best way to communicate with us during our temporary closure. For any questions, concerns or requests please reach out to email@example.com. A Massage Heights representative will monitor this email 7 days a week. We will aslo be updating our website and social media on a consistant basis - check back regularly for updates.
Yes, all credits will be available for use when we are open! We will be extending all pre-paid packages, and usage dates for cancelled programs. We will notify all members with a re-open date so you can schedule your much needed treatment!
We have been monitoring the situation closley and will provide a firm date when health officials say it is safe to do so. Massage Heights will be issuing updates via social media, Google, email and the MassageHeights.ca website. For now, the health and wellness of our guests and employees is our number one prioity. Stay safe, stay home, and stay healthy.
The contact email will be monitoired 7 days a week. All Massage Heights locations are temporarily closed and all phones are unmonitored.
Massage Heights is taking every step possible to assist our employees during this time. We have continued all health benefit plans, offered financial assistance and have been in constant contact with our teams. When we can open our doors, we will have everyone back with normal schedules.