Frequently Asked Questions


** UPDATED April 26 2021 **

What are the cleaning and sanitizing procedures at Massage Heights?

Massage Heights is committed to offering a safe and clean environment. Sanitizing of common touch areas around the retreats is done hourly. Within treatment rooms, all areas are sanitized and cleaned before guests entering, and again after they have departed. Sanitizer stations are also set up in all our front lobbies and treatment rooms for guest use.

For more information on our COVID-19 policies, please call any of our Massage Heights retreats!

Is it safe to receive a massage session during a pandemic?


We know that massage therapy is an integral part of your wellness routine, with many mental, physical, and emotional health benefits. Additionally, research shows massage to be beneficial in helping enhance optimal immune function and heighten immune response by increasing the activity level of the body’s white blood cells, which work to combat viruses.

If you feel healthy and are not experiencing symptoms of COVID-19, massage is a safe experience for you. You can also feel safe knowing that each session hosts only yourself and your therapist, whom at all times, is required to wear a mask.

Are masks mandatory for all Massage Heights retreats?

Yes. As of August 1st 2020, Massage Heights has implemented a mandatory mask rule. This rule applies for all guests and employees. When in the lobby, hallways, or treatment room we do ask all persons to wear a mask or facial covering. (If for medical reasons you are un-able to wear a mask, please let the front desk team know. You will not be denied service, however to ensure the safety and well-being of both employees and guests certain precautions will be made).

Didn't find the answer you were looking for?

Please email for any questions or concerns not addressed above.

General FAQ

** UPDATED April 26 2021 **

Are all Massage Heights locations currently open?

Yes! All Massage Heights locations are open. In accordance with Alberta Health Services and the provincial government guidelines, all locations remain open at this time.

What are the hours for each Massage Heights retreat?

All retreats are open Monday to Friday from 8 am to 9 pm, Saturday from 8 am to 7 pm, Sunday from 9 am to 7 pm.

How can I book a massage session?

Visit our Massage Heights locations page to find your closest retreat. Sessions can be booked by calling your home location directly or by visiting our online booking portal.

For all first-time guests, we recommend calling to book as our staff may require further information to assist in pairing you with a therapist best suited to meet your needs.

When I book a massage, what can I expect upon arrival?
Massage Heights is committed to providing a therapeutic and relaxing experience.
  • Upon arriving for your appointment, all first-time guests will be required to complete a full intake form; to be used by your therapist to gauge, plan, and track your massage treatment/s. All returning guests will be checked in and their therapist will be notified of their arrival.
  • As your appointment time approaches, your therapist will greet you in the front lobby and accompany you to your treatment room, where you can communicate your treatment needs and concerns to your therapist. I.e., any trouble areas that you would like focused on, preferred pressure, additional modalities, etc.
  • Your therapist will then leave the room, allowing you sufficient time to undress to a level in which you are comfortable and cozy into the covers of the massage table. When your therapist returns, they will alert you by knocking and asking if you are ready; please respond as clearly as possible. If you require more time, please do not hesitate to communicate such.
If I needed to cancel a massage booking, how do I do this?

Massage Heights asks for 24 hours notice to cancel the massage appointment. Please call your home retreat to cancel a massage booking.

What is massage therapy and what are the benefits?

Massage therapy is a muscle manipulation technique that helps to increase blood flow within the body which boasts various benefits, including but not limited to,

  • Reduced muscle tension
  • Improved circulation
  • Stimulation of the lymphatic system
  • Reduction of stress hormones
  • Relaxation
  • Increased joint mobility and flexibility
  • Improved skin tone
  • Improved recovery of soft tissue injuries
Does Massage Heights accept benefits or insurance?

Massage Heights does not currently offer direct billing options. However, all Massage Heights locations only employ trained and registered therapists. 

After each session, a receipt including the name of your MT, date, association number, and the total cost, will be sent to your on-file email address. With this receipt, you can claim your massage session through benefits or insurance providers.

How long are massage sessions at Massage Heights?

Sessions are booked for 30, 60, 90, or 120 minutes. Guests can select their session length at the time of scheduling. 

Please Note: Each massage session will include approximately 10 minutes for dressing, undressing, and client-therapist communication.

What services are available at Massage Heights?

Each massage session is catered to your needs and requests. Services offered at Massage Heights include Relaxation Therapeutic Massage, Medium-Firm Therapeutic Massage, Prenatal Massage, TMJ Massage, Deep Tissue Massage, Sports Massage, Dynamic Cupping, Hot Stone Therapy, Lymphatic Drainage, and much more!

How does a Massage Heights program work?

Even though we do welcome and provide services to non-members at all our locations, Massage Heights is primarily a program-based company.

All guests are welcome to visit Massage Heights to ensure it’s the correct fit. After your initial introductory session, if you would like to learn more about investing in a program plan, any of our front desk staff can assist you. Overall, our programs consist of a single monthly charge that equates to one massage session. After each monthly program payment is processed, a massage credit will be applied to your account, which can be used at any Massage Heights retreat at any time for as long as your program remains active. 

Massage programs begin at $79.99 per month!

What is an Elevation?

Elevations are a common term at Massage Heights; they refer to the add-on services available for every massage session. These add-on services include Hot Stone Therapy, Dynamic Cupping, and our Revitalizing Foot Scrub. These elevations are offered at an additional cost and can be added to your insurance receipt.

Didn't find the answer you were looking for?

Please email for any questions or concerns not addressed above.